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Due to Hurricane Sandy's severe weather conditions in the Washington, D.C. area, and subsequent flight cancellations for Sunday and Monday, we have canceled the 2012 Large Loss Conference. Do not travel to Washington, D.C. for the Conference. Attendees should cancel their own hotel reservations. Updated October 28 at 9:45 AM CDT |
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| Schedule | Sessions | Hotel | Continuing Education | Sponsors | Registration | Policies | ||||||||||||||
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Join a distinguished gathering of senior claim professionals and service providers from across the nation in Washington, D.C., where we'll |
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Classes will be organized in three tracks:
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Workshop sessions are adjuster-led, encourage active audience participation, and provide an opportunity to learn from and with many of the industry's leading experts and performers. Who Should Attend? Large loss claims adjusters and managers, supervisors, general adjusters and EGAs, complex case managers, senior claims management, and service providers who work with these claims. This is an excellent program for those who aspire to or are being groomed to adjust large and complex property and casualty claims within their respective organizations. |
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| SCHEDULE | ||||||||||||||
| Schedule | Sessions | Hotel | Continuing Education | Sponsors | Registration | Policies | ||||||||||||||
| EDUCATIONAL SESSIONS | ||||||||||||||
| Commercial Property Lines | ||||||||||||||
| Adjusting Large Building Losses at Manufacturing Facilities
DE TX
Henry J. Stein, Executive General Adjuster, Crawford Global Technical Services Jonathon C. Held, President, J.S. Held Incorporated Katharyn E. Thompson, CPA, Partner, RGL Forensics, Inc. • Adjuster's role in large market claims with non-concurrent policies • Damages to old obsolete structure which serviced the manufacturer's operation • Actual cash value considerations and payment of undisputed sums • Period of restoration consideration and benefit of early decision making • Decision making based on layer and non-concurrency |
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| Assessing Exposures Following a Data Breach
TX
Kevin Majewski, JD, Counsel, Complex Claims Group, Hartford Insurance Group William Gerald McElroy, Jr., JD, Attorney, Zelle Hofmann Voelbel & Mason LLP Mathew Scott, Technical Project Manager, LWG Consulting • Assessment of myriad types of damage after a large-scale data breach of online retail business • Determination of coverage for damage stemming from the data breach under commercial property and liability policies and cyber risk policies • Review of current insurance case law related to data breaches and computer/cyber losses • Understanding current cyber risk insurance products and the evolving needs of policyholder and insurer |
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| Effect of Multiple Windstorm Events on the Insured's Damage Claim
TX
Gregory Crocker, VP-Complex & Multinational Property Claims, ACE North American Claims Gerald T. Albrecht, JD, Attorney-Partner, Butler Pappas Weihmuller Katz Craig LLP Andrea Matott, CPCU, AIC, AIS, Claims Manager, Beazley Group Wayne Taylor, JD, Attorney, Moxley Finlayson & Loggins • Cooperation between primary and excess insurers on multiple event losses • Evaluating number of occurrences and extent of damages on multiple event losses • Determining existence of constructive total loss from multiple event losses in light of existing building and land development codes • Retention of adjusters and experts with multiple event losses withmulti-layer insurance coverage |
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| Expanding Business Income Loss Coverage
TX
Kevin M. Brown, Claims Coverage Counsel, JD, Zurich American Insurance Company Jonathan Gross, JD, Attorney/Shareholder, Bishop Barry Drath Mark Newton, CPA, Partner, Hagen, Streiff, Newton & Oshiro • Review how the California case of Amerigraphics v. Mercury Casualty changes the way in which business income loss claims are valued where there is no actual loss of business income • Questions on applying the holdings in cases where the insured has an actual loss of business income • How continuing normal operating expense is measured and reconciled relative to business income loss in claims governed by the Amerigraphics case • Reconciling the principles of the standards of forensic accounting in measuring a business income loss |
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| Valve Failures Leading to Large Water Losses: Product Design or Installation Error?
TX
Scott Charbonneau, Executive Vice President, NHI General Adjusters Tom Schaefer, Principal, Schaefer Engineering Robert E. Wilens, JD, Attorney-Partner, Clausen Miller P.C. • Coverage issues: Covered loss; multiple occurrences; builders risk vs. first-party claim • Damage issues: Replacement vs. repair of high-tech medical equipment, extra expense and business interruption loss elements • Subrogation issues: Who was responsible for the loss, the product manufacturer, the installer, or a combination of both? • Trial issues: Spoliation; documents/video not turned over by manufacturer; cross examination of defense witness who is self-proclaimed "rocket ccientist"; using adjuster to present damages |
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| Personal Property Lines | ||||||||||||||
| Creative Arson: Kitchen Fires and Other Suspicious Fire Starters
TX
Travis Phifer, AIC, AINS, Six Sigma Black Belt, Catastrophe Claims Manager, Grange Mutual Insurance Group Jim Hunter, IAAI Certified Fire Investigator, Fire and Explosion Consultants, Inc. Larry Thetge, SCLA, CIFI, Field Manager, Special Investigation Unit, Grange Mutual Insurance Group • Creative methods insureds use to set incendiary fires • Unusual issues raised with electrical fires, including the area of origin, lack of electrical activities, and unusual burn patterns • Kitchen fire losses that include a lack of cooking activities, and unusual items found in the kitchen • Evidence of other creative methods insureds might use to stage a fire loss, including hair dryers and short-circuited electrical fixtures • Comparing fire investigations of the adjuster, the SIU investigator, and the cause and origin expert |
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| Good Faith Claims Communications
TX
Philip Ambrose, Executive General Adjuster, Engle Martin & Associates, Inc. Amy Samberg, JD, Attorney, Snell & Wilmer LLP • Effective professional communication throughout the claim process can assist in overcoming negative stereotypes of insurance companies • Common courtesy and common sense--verbal and written communication set the tone and can lead to a positive/successful claim resolution, or negatively affect the claim process • How communications can be turned into the foundation for bad faith litigation |
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| Issues Faced in Responding to the Devastating Tornadoes of 2011
DE CPCU FL NC RPA TX
Michael Beverly, AIC, Property Team Manager, Crawford & Co. Robert J. Whelan, PE, MSCE, CFEI, Southern Territory Manager, Donan Engineering Co., Inc. • Helping the insured cope with the loss, not just focusing on the numbers • Determine and deploy the correct number and type of staff to a devastated area • Working with civil authority while trying to handle claims in a timely manner • Code Requirements and other challenges faced in the reconstruction phase • How to know when mitigation is worth the cost for a total loss |
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| Personal Property Claims Challenges: Antiques, Fine Art & Jewelry
TX
Gail C. Momjian, Senior Personal Property Specialist III, Liberty Mutual Insurance Heather Becker, CEO, The Conservation Center Richard Berberian, President, Guaranty Jewelry Replacement, Inc. • Examination and Identification: What to look for to identify age and quality in furniture, artwork, and jewelry • Accurate valuations: Value characteristics and researching appropriate market comparables • Calling in outside help when a claim requires an expert opinion: Loss of value; salvage issues; repair vs. replacement • Total loss or other options? Salvage and restoration candidates |
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| Resolving Difficult First-Party Claims by Finding Common Ground
TX
Fred Frederick, CPCU, Executive General Adjuster, VeriClaim, Inc. Colin H. Dunn, JD, Attorney, Clifford Law Offices Scott Hutchinson, AVP-Commercial Property Claims, Chartis Claims, Inc. Mindy M. Medley, JD, Attorney, Clausen Miller P.C. • Methods of communications with adverse counsel, from the perspective of plaintiff's counsel • Discuss and address ways to investigate and adjust a claim when coverage issues are present; what does an insured understand? • Development of methods to narrow disputed issues to reduce time and expense, and pave the way towards settlement • If litigation is filed, address how the playing field changes for all involved parties |
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| Casualty Claims | ||||||||||||||
| Adjusting a Construction Site Accident Claim
DE TX
Kevin S. Williams, JD, Underwriter & Claims Manager, Argo Re Kenneth R. Gilvary, PE, Senior Engineer, Haag Engineering Co. Neil V. Mody, JD, Attorney-Partner, Connell & Foley Kyle N. Roehler, JD, Foland, Wickens, Eisfelder, Roper & Hofer, PC • Coverage: Determine the sequence of coverage, the scope of additional insured coverage, and relevant exclusions • Investigation: Review the expert's role in the investigation and how technology is used to determine causation • Evaluate strict liability, "statutory employer" status, the plaintiffs' damage models and proof in a traumatic brain injury case • Claims resolution: Employ appropriate resolution techniques to reach favorable outcomes |
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| Changing Times, Shifting Risks: Distinguishing SIRs & Large Deductibles
DE TX
John Kamstra, JD, Assistant General Counsel, ACE Group of Insurance and Reinsurance Companies Deborah Minkoff, JD, Attorney, Cozen O'Connor • How to determine what risk transfer agreement is contained in the policy • What the insurer's obligations are in connection with the timing of obligations and cost and control of defense under a deductible and SIR • How the claims adjustment process and settlement of claims differ depending on whether the policy contains a deductible or an SIR • What are the insurer's payment obligations? |
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| Construction Defect Litigation Management: A Novel Approach
TX
Ricardo H. Piedra, JD, Senior Corporate Counsel-Litigation, FCCI Insurance Group Anna D. Torres, JD, Attorney-Partner, Powers, McNalis, Torres & Teebagy • Achieving an early realistic evaluation of the claim • The constructive exchange of information, including the orderly presentation of the parties positions using technology • The role and use of neutral experts • Analyzing technical, insurance coverage, and legal issues (liability, damages, and contractual indemnity) • Participation in effective mediation |
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| Multiple Claimants & Insufficient Policy Limits
TX
Petrina Johns, Senior Litigation Adjuster, Hanover Insurance Group Denise B. Bense, JD, Attorney, Cozen O'Connor • Potential options available to an insurer when faced with multiple claimants and limited insurance • How to execute a chosen approach • Options in withdrawing the defense when the limits have been exhausted and the policy terminates the duty to defend • Strategies for avoiding bad faith claims • When is an interpleader complaint an appropriate approach |
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| We Didn't Start the Fire: But What About the Duty to Defend?
TX
Miriam Rockcastle, AIC, Litigation Specialist, Farm Family Casualty Insurance Co. Steven Hilsenrath, JD, Attorney, The Law Offices of Steven Hilsenrath Dan D. Kohane, JD, Attorney-Sr. Partner, Hurwitz & Fine • Coverage involving contracts: Which controls--the sale agreement between the insured and successor company, or the commercial policy • Liability-mitigating factors, comparative negligence and leveraging the coverage issues at play • Third party property damage analysis • Duty to Defend issues in a complex case--detailed investigation into who gets the ROR and why • Obstructions presented on both liability and coverage, pre- and post-mediation |
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| General Session | ||||||||||||||
| The Economic Crisis and its Hangover: Forces Impacting the Insurance Industry
Leigh Ann Pusey, President and CEO, American Insurance Association (AIA) The economic crisis and the U.S. response via the Dodd-Frank Act will certainly have an impact on the insurance industry, but there are additional forces at work that will shape its future. Beyond the U.S., global regulatory debates are well underway in Europe and at the G-20 level that will have significant ramifications on the competitiveness of insurance markets both here and abroad. What is the impact of the slowing economy on the industry? How will the market manage additional uncertainty as the political sands continue to shift in Europe, the Middle East, as well as in the U.S. where national elections are being held this fall? What did we learn from Mother Nature following last year's record-setting reported catastrophe losses? Political, regulatory, economic, and natural disasters are a few of the forces that could shape the future of the industry for the foreseeable future. |
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| HOTEL INFORMATION | ||||||||||||||
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Washington Marriott Wardman Park 2660 Woodley Road NW Washington DC 20008 Reservations: 877-212-5752 A block of rooms has been reserved at the Washington Wardman Park Hotel at the rate of $209 single or double occupancy and include complimentary wired internet in the guest rooms. Rates will be good for three days prior and after the Conference dates, subject to availability. You may register on-line at and click on "Hotel Accommodations" or call Reservations Toll Free: 1-877-212-5752 to make your hotel reservations. Please indicate that you are attending the PLRB/LIRB Large Loss Conference at the Washington Marriott Wardman Park Hotel. The cut-off date for this special rate is October 15, or when the rooms are sold out, whichever comes first. Please note there are a limited number of rooms in our block, so make your reservation early. The Washington Marriott Wardman Park Hotel is conveniently located at the Woodley Park/Zoo Metro stop on the Red Line. A short walk to the National Zoo (free admission), Adams Morgan Dupont Circle neighborhoods (ethnic restaurants, funky shopping, nightlife), and Rock Creek Park (bike paths, hiking, exercise course). Information about the airports in the Washington DC Area DCA -- Washington National Airport -- 7 miles to the hotel / $30 cab fare BWI -- Baltimore -- 35 miles / $88 cab fare IAD -- Dulles Airport -- 24 miles / $60 cab fare Visit HERE for a listing of restaurants in the area for lunch and dinner options. |
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| CONTINUING EDUCATION | ||||||||||||||
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The Large Loss Conference has been approved by the following states and professional organizations for CE credit for Adjusters. As of October 22 -- APPROVALS: North Carolina Dept. of Insurance has approved 6 hours of NC General Insurance credit for Tuesday, October 30; and 4 hours of NC General Insurance credit on Wednesday, October 31. You must attend a full day of sessions and the entire session in order to receive credit for an individual day. Credit for Tuesday must include attendance at the General Session. Partial credit is not available. The Florida Dept. of Financial Services has approved the Large Loss Conference for 10 hours of adjuster optional credit. This course has been designated by the Florida Department of Financial Services as ADVANCED level. It is intended for the student who has significant knowledge of the subject matter and who has significant experience in the subject matter area. You must attend the full session to receive credit for that session and obtain presenters' signatures for those sessions you attend. Partial credit is available. You do not need to attend all 5 classes to receive CE credits. Good Faith Claims Communications has been approved for 2 hours of ethics credit. This course has been designated by the Florida Department of Financial Services as INTERMEDIATE level. It is intended for the student who has a basic knowledge with the subject matter or who has limited experience of the subject matter. CPCUs attending this program will be awarded 10 points under the Continuing Professional Development program for CPCUs. Delaware and Texas Departments of Insurance have approved ALL Large Loss workshops for 2 hours each of credit for adjusters. State initials are listed after the sessions that have been approved by those states. "Good Faith Claims Communications" was approved for 2 hours of ethics credit for adjusters by Delaware and Texas. Please refer to the individual sessions for approvals. The Society of Registered Professional Adjusters (RPA) will award up to 11.0 CE Credits for the successful completion of the Large Loss Conference. After you attend the Conference, submission forms are available online at www.rpa-adjuster.com. The new forms acknowledge that our members are trustworthy, ethical, and professional. Mandatory Continuing Legal Education: PLRB/LIRB is an accredited CLE provider of the MCLE Board of the Supreme Court of Illinois. The Large Loss Conference is eligible for up to 10.0 hours of General MCLE credits. Good Faith Claims Communications was approved for 2.0 hours of professional responsibility by the Illinois Supreme Court Commission on Professionalism. Anyone who is interested in receiving MCLE credit for Illinois must sign the attendance roster at the registration desk; and send PLRB an email requesting a Certificate of Attendance after the Conference. NEW! The Florida Bar has approved the 2012 Large Loss Conference for up to 12.0 general hours CLER (Continuing Legal Education Requirements), including 2.5 hours of ethics. The Course Number is 2527 3. You may attend any sessions to get credit. Attorneys should post their own CLE credits to the Florida Bar web site at www.flabar.org. |
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| SPONSORS | ||||||||||||||
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| SPONSORSHIP OPPORTUNITIES | ||||||||||||||
| Sponsorships for the Large Loss Conference are sold out. | ||||||||||||||
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| REGISTRATION INFORMATION | ||||||||||||||
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Registration fee covers all educational sessions, handout materials, session breaks and reception. Full refunds less a $50 processing charge will be made for cancellations received by 30 days prior to the program. No refunds will be made after that date. Cancellation requests must be submitted in writing to conference@plrb.org. "Substitutions" may be accepted at the discretion of PLRB. "Substitution" means that a co-worker/co-employee of a registrant attends this entire event in place of the registrant. Requests for substitution must be submitted to the PLRB in writing by the registrant. Downloadable Registration Form
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| POLICIES | ||||||||||||||
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ADA/Special Needs If you have a disability or limitation that may require special consideration in order to fully participate in the meeting, please contact PLRB at 630 724 2200 or e-mail at vberka@plrb.org as soon as possible to see how we can accommodate your needs. Attendance Qualifications PLRB/LIRB meetings and conferences are open only to those employed by the insurance industry and those who, as their primary business, provide goods and services directly to insurers. Others, such as public adjusters, brokers, and agents, are not invited and may not register nor attend. Any such uninvited person found attending the Conference will be asked to leave and will not receive a refund. Determinations regarding eligibility to attend will be made solely by the PLRB. Under rare circumstances, an exception to this policy may be granted if PLRB determines that an exception is in the best interest of its members. Requests for the granting of an exception to the policy must be submitted to PLRB in writing. Granting of an exception is valid only if in writing. If you have any questions about this attendance policy or determinations made pursuant to this policy, please contact PLRB management in writing as soon as possible. Entertainment The purpose of the Large Loss Conference is education. The strength, reputation, and national support of the Large Loss Conference are the result of its commitment to hardworking, intense professional development. Antitrust The Property Loss Research Bureau and the Liability Insurance Research Bureau intend to prevent any violation of antitrust laws at all their meetings and conferences. Photo/Video Disclaimer During PLRB programs and events, photos and video are taken for the benefit of the PLRB. By attending you consent to the taking of these images and the use of your likeness within the images for PLRB commercial use. |
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